Shipping
General rules and costs
We usually process your order in 1-2 days, if the product is available in stock and we received your payment.
In case of delay, we'll inform you as soon as possible.
Please provide that you or someone else could receive and sign for parcel at delivering, because the Carrier, in case of absence, could leave the parcel to Reception or other unauthorized person.
Please check the parcel was integral, sealed by our Shipping Dept., before signing the receipt.
NOTE: signing the receipt, you relieve the carrier from any responsibility.
We cannot be responsible of shipping damages or stealing if you have signed the receipt before checking.
If the package seems damaged, sign "with reserve to check".
After you signed without any reserve, you couldn't claim any damage due to transport.
The shipping cost depends on the shipping method you choose (registered mail or express carrier), the weight of the parcel and its destination.The shipping cost is easily calculated by our Shopping Cart, and includes also the handling.
Both the shipping costs (mail and carrier) are viewable before filling in your data.
Your invoice comes with your product; if it's a gift, please ask for separate mailing, even to a different address.
Shipping to Italy
Express Carrier - insured
Usually the delivery time is 24 hours for shipments to North and Central Italy, and 48 hours to Southern Italy and isles. This timing is NOT guaranteed.
Mail - NOT insured
Domestic shipments are usually sent through Poste Delivery Business or as Pacco Postale (=mail parcel), depending on the parcel's size and weight.
Both these shipping methods require a signature at delivery, but they are not insured.
Timing can widely vary during the year, 3o to 10 days and more. We'll send you a mail message for shipping confirmation with your Poste Italiane tracking number, that you can digit in Poste Italiane website.
International Shipping
Special cases: Great Britain after Brexit
Shipping to Great Britain is allowed only for purchases of 135£ (approx 150€), or more.
For lower amounts we are not allowed to ship.
Destination areas and countries:
-
EUROPEAN UNION (EU)
EU - WESTERN CONTRIES
ANDORRA
AUSTRIA
BELGIUM
DANMARK
FINLAND
FRANCE
GERMANY
GREECE
GROENLAND
IRELAND
LUXEMBURG
MONACO
NETHERLANDS
PORTUGAL (CONTIN)
SPAIN
SWEDENEU - EASTERN COUNTRIES
BULGARIA
CZECH REPUBLIC
ESTONIA
HUNGARY
LATVIA
LITUANIA
POLAND
ROMANIA
SLOVAKIA
SLOVENIA
EU - ISLANDS
AZORES
BALEARIC ISLANDS
CANARY ISLANDS
CYPRUS
MALTAEUROPE
OTHER WESTERN COUNTRIES
GIBRALTAR
GREAT BRITAIN
ISLAND
LIECHTENSTEIN
NORWEY
SWITZERLANDOTHER EASTERN COUNTRIES
ALBANIA
BIELORUSSIA
BOSNIA ERZ.
CROAZIA
MACEDONIA
MOLDAVIA
MONTENEGRO
RUSSIA
SERBIA
UCRAINA MEDITERRANEAN COUNTRIES
ALGERIE
EGYPT
JAMAHIRYA(LIBIA)
MAROC
TUNISIA
TURKEY
ISRAELE
LIBANO
SIRIA PALESTINESEAFRICA
SOUTH AFRICA
OTHER
AFRICAN COUNTRIESANGOLA
BENIN
BOTSWANA
BURKINA FASO
BURUNDI
CAMEROUN
CAPO VERDE
CIAD
CONGO
COSTA D'AVORIO
ERITREA
ETIOPIA
GABON
GAMBIA
GHANA
GIBUTI
GUINEA BISSAU
GUINEA EQUATORIALE
GUINEA REP.
KENYA
LESOTHO
LIBERIA
MADAGASCAR
MALAWI
MALI
MAURITANIA
MAURITIUS
MOZAMBICO
NAMIBIA
NIGER
NIGERIA
REPUBBLICA DEM. CONGO
REUNION
RWANDA
SENEGAL
SEYCHELLES
SIERRA LEONE
SUDAN
SWAZILAND
TANZANIA
TOGO
UGANDA
ZAIRE
ZAMBIA
ZIMBAWEASIA
MIDDLE EAST
SAUDI ARABIA
BAHRAIN
UNITED ARAB EMIRATES
JORDAN
IRAN
IRAQ
KUWAIT
OMAN
QATARFAR EAST
BRUNEI DARUSSALAM
CAMBOGIA
CHINA
SOUTH KOREA
PHILIPPINES
JAPAN
HONG KONG
LAOS
MACAO
MALESIA
MONGOLIA
BIRMANIA
SINGAPORE
THAILAND
TAIWAN
VIETNAMASIA - OTHER COUNTRIES
AFGHANISTAN
ARMENIA
AZERBAIDJAN
BANGLADESH
BHOUTAN
GEORGIA
KAZAKISTAN
KIRGHIZISTAN
NORTH KOREA
INDIA
MALDIVIAN ISLAND
MONGOLIA
NEPAL
PAKISTAN
ASIAN RUSSIA
SABAH
SRI LANKA
TADJIKISTAN
TIBET
TURKMENISTAN
UZBEKISTAN
YEMEN
AUSTRALIA
AUSTRALIA
NEW ZEALANDNORTH AMERICA
USA AND CANADA
MEXICO
AMERICA - OTHER COUNTRIES
ANGUILLA
ANTIGUA
ARGENTINA
ARUBA
BAHAMAS
BARBADOS
BARBUDA
BELIZE
BERMUDE
BOLIVIA
BONAIRE
BRASILE
CAYMAN
CILE
COLOMBIA
COSTA RICA
CURACAO
DOMINICANA REPUBBLICA
DOMINIQUE
ECUADOR
EL SALVADOR
GIAMAICA
GRANADA
GUADALUPA
GUATEMALA
GUYANA, FRENCH GUYANA
HAITI
HONDURAS
VIRGIN ISLANDS
MARTINICA
MONTSERRAT
NICARAGUA
PANAMA
PARAGUAY
PERU'
PORTORICO
S.VINCENZO E GRENADINE
SAINTE LUCIE
SALVADOR (EL)
SURINAME
TRINIDAD E TOBAGO
TURQUES ET CAIQUES
URUGUAY
VENEZUELAPACIFIC ISLANDS
COOK
FANNING(V.KIRIBATI)
FIDJI
GUAM
KIRIBATI
MARSHALL
MICRONESIA
NAURU
NUOVA CALEDONIA
PALAU
PAPUASIA N. GUINEA
POLINESIA FRANCESE
SAIPAN
SALOMON
SAMOA
TONGA
TUVALU
VANUATU
WALLIS & FUTUNA
WESTERN SAMOA
Customs duty
Extra-European customers may pay local taxes at delivery, depending on their local customs law.
In case you refused to pay customs duty and taxes, the parcel may be abandoned and you won't be refunded of your money; or it may return back to us and we'll charge you for the expenses we have to pay (for example double taxes of import and export, double shipping, brokerage, warehouse fees).
By Express Carrier - air shipping
For exact timing, please check FedEx website (usually delivered in 24/48 hours to the most of Europe and North America).
In our e-mail message of shipping confirmation, you'll see your tracking number, which allows you to monitor your parcel in FedEx website. For some countries in Africa, we may ship by UPS.
By Mail - ground shipping
We can ship small packages as Raccomandata (refills, nibs, bijoux, small accessories). Over, we ship as Pacco ordinario (=regular parcel), ground, not airmail. These shipping methods require your signature at delivery, but they're not insured.
Timing can widely vary during the year, 1 to 4 weeks and more. We'll send you an e-mail message for shipping confirmation with your tracking number, that in case of Raccomandata you can digit in Poste Italiane website, but our tracking is available only until Italian board. A new tracking number will be assigned abroad - you may need to contact your postal service for that.
